Privacy Policy
This Privacy Policy describes how sutramall.com (the "Site" or "we") collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
Contact
After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by email at support@sutramall.com
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual as "Personal Information."
Device Information
Purpose of collection: To load the Site accurately and perform analytics on Site usage for optimization.
Source of collection: Collected automatically via cookies, log files, web beacons, tags, or pixels.
Personal Information collected: Browser version, IP address, time zone, cookie information, products viewed, search terms, and Site interactions.
Order Information
Purpose of collection: To provide products or services, process payments, arrange for shipping, provide invoices/order confirmations, and communicate with you.
Source of collection: Collected from you.
Personal Information collected: Name, billing/shipping address, payment details (including credit card numbers), email address, and phone number.
Customer Support Information
Purpose of collection: To provide customer support.
Source of collection: Collected from you.
Personal Information collected: Any information you provide when contacting us.
Minors
The Site is not intended for individuals under the age of 18. We do not knowingly collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us to request deletion.
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described below:
Shopify: We use Shopify to power our online store. You can read their privacy policy here: [https://www.shopify.com/legal/privacy](https://www.shopify.com/legal/privacy).
Legal Compliance: We may share your information to comply with applicable laws, respond to lawful requests, or protect our rights.
Cookies
We use cookies to optimize your experience on our Site. Cookies help us recognize repeat visitors, save your preferences, and improve overall functionality.
Examples of cookies we use:
Functional cookies: Necessary for basic website operation.
Analytics cookies: Help track and analyze user behavior to improve the Site.
Advertising cookies: Used to deliver relevant ads and marketing materials.
You can disable cookies via your browser settings, but some features of our Site may not function properly.
Do Not Track
We do not alter our data collection and usage practices when we detect a "Do Not Track" signal from your browser.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any updates will be posted on this page.
Complaints
If you have any concerns about how we handle your Personal Information, please contact us at support@sutramall.com. If you are unsatisfied with our response, you may have the right to lodge a complaint with a data protection authority.
Last updated: 01/04/2025