Shipping Policy

Overview

This Shipping Policy outlines delivery timeframes, charges, and procedures for orders placed on Sutramall. We are committed to offering fast, reliable, and affordable shipping throughout India.

Shipping Areas

We deliver to the following locations:

  • All major cities across India
  • Most Tier 2 & Tier 3 towns and rural areas
  • Selected remote or hard-to-reach regions
  • All valid Indian postal codes

🚫 Note: We currently do not offer international shipping.

Delivery Timeframes

Estimated delivery times:

  • Metro cities: 2–4 business days
  • Tier 2 cities: 3–5 business days
  • Tier 3 cities: 4–7 business days
  • Remote areas: 5–10 business days

Business days exclude weekends and public holidays. Delivery times may vary during peak periods.

Shipping Costs

  • Free shipping on all orders above ₹799
  • Standard shipping: ₹49–₹99
  • Express shipping (optional): ₹149–₹199
  • Remote area surcharge: ₹50–₹100
  • Bulk orders: Custom shipping rates may apply

Order Processing

  • Orders are usually processed within 24 hours
  • Cutoff time: Orders placed after 2 PM IST are processed next business day
  • Orders placed on weekends/holidays are processed on the next working day
  • Orders are dispatched only after successful payment verification
  • You will receive an order confirmation via email after placing an order

Tracking Orders

You can track your order:

  • Via your Sutramall account dashboard
  • Through SMS and email shipping updates
  • Using the tracking number provided after dispatch
  • Directly on the courier partner’s website

Shipping Partners

We collaborate with trusted delivery services to ensure reliable shipping:

  • Professional courier companies
  • Registered postal services
  • Local last-mile delivery partners
  • Verified logistics providers
  • Express shipping agents (if selected)

Order Changes

  • Address changes are only allowed before dispatch
  • Order cancellations must be made before the shipment is processed
  • No route changes or preferred delivery dates can be accommodated once dispatched
  • For changes or cancellations, contact support@sutramall.com immediately

Delivery Attempts

  • A maximum of 3 delivery attempts will be made
  • You will be notified prior to each attempt
  • If undelivered, the package is held for 7 days at the local courier office
  • After failed attempts, the item may be returned to sender
  • Redelivery or restocking charges may apply

Special Conditions

  • Bulk/wholesale orders may require advance notice and custom timelines
  • Festivals, sales, or promotional periods may result in delivery delays
  • Extreme weather, strikes, or public unrest can affect delivery schedules
  • Delivery times during peak shopping seasons may vary

Lost or Damaged Packages

In case of lost or damaged shipments:

  • Report the issue within 48 hours of delivery attempt
  • Email us with order details and photos (if applicable)
  • We will initiate an investigation with the courier
  • Resolution within 5–7 business days
  • Eligible cases may receive a replacement or full refund

Packaging

We take great care to ensure safe delivery:

  • Use of secure, tamper-proof packaging
  • Weather-resistant wrapping
  • Proper labeling with shipping details
  • Bubble wrap or filler for fragile items
  • Size-appropriate and protective boxes

Contact for Shipping Queries

📧 Email: support@sutramall.com
Our support team is available to help you with tracking, delivery, or any shipping-related concerns.

Additional Information

  • Ensure your shipping address is accurate and complete
  • Provide a valid and active phone number
  • Review product availability before ordering
  • Keep note of the estimated delivery timelines
  • Always save your tracking information

Policy Updates

Sutramall reserves the right to update this Shipping Policy at any time. Changes will be effective immediately upon posting on this page.