Terms of service

Welcome to Sutramall ("we", "our", "us"). These Terms of Service ("Terms") govern your use of our website located at https://sutramall.com (the "Site") and the services and products we offer.

By accessing or using the Site, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our Site or services.

1. Use of Our Site

You may use our Site only for lawful purposes. You must not:

  • Use the Site in any way that violates any applicable laws or regulations.
  • Attempt to gain unauthorized access to any part of the Site.
  • Use the Site to transmit any malicious code, viruses, or spam.

2. Eligibility

You must be at least 18 years old to use this Site. By using the Site, you represent and warrant that you are of legal age to enter into this agreement.

3. Products and Services

We offer various products through our Site. We make every effort to display accurate product descriptions and prices, but we do not guarantee the accuracy, completeness, or reliability of any information on the Site.

We reserve the right to:

  • Change product pricing at any time without notice.
  • Limit or cancel quantities purchased per person, per household, or per order.

4. Orders and Payments

By placing an order on Sutramall, you agree to provide current, complete, and accurate purchase and account information.

We reserve the right to refuse or cancel any order for reasons including but not limited to product availability, errors in pricing or description, or suspicion of fraud.

5. Shipping and Delivery

Delivery timelines and shipping charges are mentioned on the Site. While we strive to meet the estimated delivery times, we are not responsible for delays due to external factors.

6. Returns and Refunds

Please refer to our Refund Policy for information on returns, exchanges, and refunds.

7. Intellectual Property

All content on the Site – including images, graphics, logos, and text – is the property of Sutramall or its content suppliers and is protected by copyright and other intellectual property laws. You may not use, reproduce, or distribute our content without our written permission.

8. Limitation of Liability

To the maximum extent permitted by law, Sutramall shall not be liable for any direct, indirect, incidental, or consequential damages that result from the use of or inability to use the Site, including damages for errors, omissions, interruptions, defects, or delays.

9. Third-Party Links

Our Site may contain links to third-party websites. These links are provided for your convenience only. We do not control or endorse these websites and are not responsible for their content or practices.

10. Changes to These Terms

We may update or change these Terms from time to time. Any changes will be posted on this page, and the updated Terms will take effect immediately upon posting.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of India. Any disputes will be subject to the jurisdiction of the courts in India.

12. Contact Us

For any questions about these Terms, please contact us at:
Email: support@sutramall.com

Last updated: 01/04/2025